Mix and Match
Refund policy
Return & Refund Policy – Lego Sofa
Last updated: April 2026
At Lego Sofa, we want you to shop with complete confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
14-Day Return Policy
You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as received, unused, and in its original packaging.
To start a return request, please contact us at:
Free Home Collection
For eligible returns, our team will arrange a free collection directly from your address.
You do not need to worry about packaging or shipping arrangements — we will guide you through the entire process.
Please note that returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
We will evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Gift cards
- Clearance or final sale items
- Custom or personalised products
If you have questions regarding your item’s eligibility for return, please contact us before placing your order.
Exchanges
If you would like to exchange your item or change the colour of your sofa, please contact us within 14 days of delivery.
Eligible customers may benefit from our free colour exchange service.
European Union Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must remain unused and in their original condition and packaging.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund approval, please contact us at:
Company Information
Woos Living
KVK Number: 96700882
Registered Address:
Het Poortgebouw, Beechavenue 54
1119 PW Schiphol
Netherlands